This Privacy Policy describes how slotgo collects, uses, stores, and protects the personal information of its registered players and website visitors. Your privacy is important to us, and we are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection law.
Six principles that guide how slotgo handles your personal data
slotgo collects only the personal data that is necessary for account registration, KYC compliance, payment processing, and the delivery of gaming services. We do not collect data for its own sake.
slotgo does not sell, rent, or trade your personal data to unaffiliated third parties for marketing or commercial purposes. Your data is used only to operate and improve the platform and comply with regulatory obligations.
All data transmitted between your device and slotgo is protected by 256-bit SSL encryption — the same standard used by Philippine banks for online transactions. Stored data is encrypted at rest using industry-standard methods.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have rights to access, correct, delete, and object to the processing of your personal data. slotgo provides a clear process for exercising each of these rights.
slotgo retains your personal data only for as long as is necessary for the purposes for which it was collected, plus any period required by applicable law or regulatory obligation. Retention schedules are documented and followed.
This Privacy Policy is written in plain language. slotgo does not hide material data practices in dense legalese. If you have questions about how your data is used, our support team will answer them directly and honestly.
1.1 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, slotgo is the personal information controller in respect of all personal data collected through the slotgo platform.
1.2 slotgo is responsible for determining the purposes and means by which personal data collected through the platform is processed. Where slotgo engages third-party processors — such as KYC verification providers, payment processors, and game platform providers — those processors act on slotgo's instructions and are bound by data processing agreements.
1.3 For questions, complaints, or formal requests relating to your personal data, please contact slotgo's support team. Contact details are provided in Section 13 of this Policy.
2.1 Registration Data. When you create a slotgo account, we collect the following information:
2.2 KYC Verification Data. Prior to processing withdrawals, slotgo collects government-issued identity documents, which may include:
2.3 Financial Data. When you make a deposit or request a withdrawal, slotgo records transaction details including payment method identifiers (e.g., GCash number, bank account details), transaction amounts, timestamps, and transaction reference numbers. slotgo does not store full card numbers or full e-wallet credentials — payment processing is handled by our certified payment processors.
2.4 Usage and Technical Data. slotgo automatically collects technical and usage data when you access the platform, including:
2.5 Support Communications. When you contact slotgo support via live chat or email, we retain records of the communication including the content of the conversation, the date and time, and the resolution outcome. This data is used for quality assurance and for resolving future queries efficiently.
2.6 Responsible Gaming Data. Where you activate a responsible gaming tool — such as a deposit limit, cooling-off period, or self-exclusion — slotgo records your settings and any relevant communications. This data is retained to enforce your stated preferences and to comply with responsible gaming obligations.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Name, date of birth, national ID | Registration & KYC |
| Contact | Email, mobile number, address | Registration |
| Financial | GCash / bank references, transaction records | Deposit / Withdrawal |
| Technical | IP address, device, browser, session logs | Platform use |
| Communications | Live chat transcripts, email records | Support interactions |
| Responsible Gaming | Limit settings, self-exclusion records | Account settings |
3.1 slotgo uses the personal data it collects for the following purposes:
3.2 Marketing Communications. slotgo may send promotional messages regarding bonuses, new games, and offers to players who have opted in to receive such communications. You may opt out of marketing messages at any time by contacting support or updating your communication preferences in your account settings. Opting out of marketing communications will not affect transactional or service notifications.
4.1 slotgo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:
5.1 slotgo does not sell, rent, or commercially transfer your personal data to unaffiliated third parties.
5.2 slotgo shares your personal data with third parties only in the following circumstances:
5.3 Where slotgo engages third-party processors, it ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of your personal data.
6.1 slotgo retains personal data for the periods set out below, after which data is securely deleted or anonymized:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Account lifetime + 5 years after closure | Legal and regulatory compliance |
| KYC documents | 5 years after account closure | AML and regulatory requirements |
| Transaction records | 5 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Self-exclusion records | Indefinitely | Responsible gaming enforcement |
| Technical & usage logs | 13 months on a rolling basis | Security monitoring and fraud detection |
6.2 Where slotgo is required by law to retain data for a longer period, the statutory retention period will take precedence over the periods listed above.
7.1 slotgo implements technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, destruction, and alteration. These measures include:
7.2 Despite the security measures above, no system is completely immune to breach. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, slotgo will notify affected players and the National Privacy Commission (NPC) of the Philippines in accordance with applicable breach notification obligations.
7.3 You are responsible for maintaining the security of your own account credentials. slotgo will never ask for your password. If you suspect unauthorized access to your account, contact our support team immediately.
8.1 slotgo uses cookies and similar tracking technologies on the platform to deliver core functionality, improve performance, and understand how players use the site.
8.2 The following categories of cookies are used:
8.3 slotgo does not use third-party advertising or behavioral profiling cookies on the platform. Your browsing behavior on slotgo is not shared with advertising networks.
8.4 You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the slotgo platform from functioning correctly.
9.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by slotgo:
9.2 To exercise any of the above rights, please contact slotgo support via live chat or email at the address provided in Section 13. slotgo will respond to your request within thirty (30) calendar days, or within the timeframe required by applicable law where that is shorter.
9.3 slotgo may need to verify your identity before processing certain data requests to protect against unauthorized access to another person's account information.
10.1 The slotgo platform is strictly for adults aged 21 years and above. slotgo does not knowingly collect personal data from persons under the age of 21.
10.2 Age verification is a mandatory step in the slotgo account registration process. slotgo collects your date of birth and, where required, identity documents to confirm that you meet the minimum age requirement.
10.3 If slotgo becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, that data will be deleted and the account will be closed in accordance with slotgo's Terms & Conditions and applicable law.
10.4 If you believe that a minor has created a slotgo account, please contact our support team immediately so that appropriate action can be taken.
11.1 Some of slotgo's third-party service providers — including game software providers and KYC verification platforms — may be located outside the Philippines. Where personal data is transferred to processors in other countries, slotgo ensures that appropriate safeguards are in place to protect the data to a standard equivalent to Philippine data protection requirements.
11.2 These safeguards may include standard contractual clauses, data processing agreements, and transfers to countries that the National Privacy Commission has determined to provide an adequate level of protection.
12.1 slotgo may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or the slotgo platform. The effective date at the top of this Policy indicates when it was last revised.
12.2 Where changes are material — meaning they significantly affect how slotgo processes your personal data — we will notify registered players via email or an in-platform notice at least seven (7) days before the changes take effect.
12.3 Your continued use of the slotgo platform after the effective date of any update to this Policy constitutes your acceptance of the revised terms.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, please contact slotgo through the following channels:
Please mark the subject line of your email as "Data Privacy Request" to ensure it reaches the appropriate team. slotgo will acknowledge your request within five (5) business days and provide a full response within thirty (30) calendar days.
If you are not satisfied with slotgo's response to a data privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and the complaints process is available on the NPC's official website.
You've reviewed our Privacy Policy. Your data is in safe hands. Sign in to your slotgo account and enjoy 500+ games, live casino, sports betting, and bingo — all in Philippine Peso. 21+ only.